We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply.
We accept online merchandise returns via mail only; online merchandise cannot be returned to our stores. Items purchased from SilkyFlora in person may not be returned or exchanged.
Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
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Brooches, bridal accessories and head pieces: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.
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If the product is defective, please provide a detailed explanation in the return package (see additional notes below).
Items that cannot be returned:
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Special Order items that were ordered specifically for you as indicated on the product detail page as well as the checkout process. If your order is delayed from the original expected delivery date, you have the right to cancel your special order item.
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Personalized and dyed items are final sale, no returns, no exchanges.
Important Note: For your protection, please send your return via a shipping service that can be tracked. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. You will receive an automated e-mail notification confirming your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.
Please note, credits are processed for the original cost paid for the merchandise and tax. Shipping and handling fees will not be refunded.
If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.
